Refund and Return Policy
Thank you for shopping at AceofSpadesVapes. We strive to provide you with high-quality vaping products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email Address] and send your item to: [Your Return Address].
Non-Refundable Items
The following items are non-refundable:
- E-liquids
- Disposable vapes
- Used atomizers and coils
- Items that are damaged due to misuse or negligence
- Items returned more than 14 days after delivery
Return Process
- Contact our customer support team at [Your Contact Email Address] to initiate the return process.
- Provide your order number and a detailed reason for the return.
- If your return is approved, we will provide you with a return shipping address.
- Package the item securely in its original packaging, if possible.
- Ship the item to the provided return address.
- Once we receive the returned item and verify its condition, we will process your refund or exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
If you have any questions about our Refund and Return Policy, please contact us at: [Your Contact Email Address]